These Terms and Conditions (“Terms”) govern your use of our website and our digital marketing services. By accessing our website or engaging our services, you agree to these Terms.

1. Our Services

Markentric is a digital marketing agency providing services such as strategy, SEO, paid advertising, social media marketing, content creation, branding, website optimisation, and analytics (“Services”).

Specific details including scope, timelines, deliverables, and fees will be outlined in a written proposal, statement of work, or service agreement agreed with you.

2. Client Responsibilities

You agree to:

• Provide accurate and timely information needed to deliver the Services
• Grant necessary access to websites, tools, and platforms
• Ensure all materials you provide comply with applicable laws and do not infringe third party rights
• Review and approve work within reasonable timeframes

Markentric is not responsible for delays or performance issues caused by incomplete information or lack of client cooperation.

3. Fees and Payments

• Fees are set out in the agreed proposal or agreement
• Invoices must be paid within the stated payment terms
• Late or unpaid invoices may result in suspension of Services
• All fees are exclusive of applicable taxes unless stated otherwise

You are responsible for any applicable taxes, including VAT, GST, sales tax, or withholding taxes, depending on your jurisdiction.

4. Intellectual Property

• Each party retains ownership of intellectual property created before the engagement
• Upon full payment, you are granted a non-exclusive, non-transferable licence to use final deliverables for your business purposes
• Markentric retains ownership of its methodologies, processes, templates, tools, drafts, and know-how

Unless agreed otherwise in writing, Markentric may showcase completed work and client names for portfolio and marketing purposes.

5. Confidentiality

Both parties agree to keep confidential any non-public or proprietary information shared during the engagement, except where disclosure is required by law.

6. Third Party Platforms

Our Services may involve third party platforms such as search engines, social media networks, advertising platforms, or software tools.

Markentric is not responsible for:

• Changes to third party algorithms, policies, pricing, or availability
• Account suspensions, downtime, or performance issues caused by third party platforms

7. No Guarantee of Results

Digital marketing results vary. While we apply industry best practices, we do not guarantee specific outcomes such as rankings, traffic, leads, conversions, or revenue.

8. Limitation of Liability

To the maximum extent permitted by law:

• Markentric will not be liable for indirect, incidental, or consequential damages
• Our total liability will not exceed the fees paid for the Services giving rise to the claim

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

9. Termination

Either party may terminate Services in accordance with the agreed proposal or agreement, or with reasonable written notice where no term is specified.

Upon termination, all outstanding fees become immediately due.

10. Data Protection

We process personal data in accordance with applicable data protection laws in the United States, United Kingdom, United Arab Emirates, India, and other relevant jurisdictions. Please refer to our Privacy Policy for further details.

11. Governing Law

Unless otherwise agreed in writing, the governing law and jurisdiction will correspond to the client’s primary place of business, subject to mandatory local laws.

12. Updates to These Terms

We may update these Terms from time to time. Updates will be effective once posted on our website. Continued use of our Services indicates acceptance of the revised Terms.